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COVID-19 and the Cancer Council Shop

Dear valued Cancer Council customers.

As the impacts of the Coronavirus (COVID-19) pandemic continue to evolve, we are working hard to protect the health and safety of our customers and staff, and ensure our retail services continue to operate as normal.

Online and Stores:

Online: Cancer Council online retail is open to take your order 24/7 and our staff are working hard to dispatch your items as fast as possible. We recommend upgrading your order to Express Post should you require your items within 5 business days.

Stores: As a result of Coronavirus, some of our Cancer Council stores have closed temporarily. Please click here to view the most up to date information regarding your local store.

Warehouse and staff: The Stage 4 restrictions in metropolitan Melbourne still allow for our warehouse operations to continue undisrupted. We have strict hygiene practices in place and physical distancing measures as per the Government’s recommendations. Employees have been told not to come into work should they feel unwell.

Logistics:

Our warehouse uses Australia Post to deliver your orders. Under Stage 4 restrictions in metropolitan Melbourne, Australia Post can continue to operate so deliveries should occur as normal.

For regular updates on how the pandemic is impacting on Australia Post network and service, please visit their dedicated webpage : https://auspost.com.au/about-us/news-media/important-updates/coronavirus.

Monitoring:

Cancer Council is monitoring the situation closely. We will continue to update this page as things change.

Returns:

If your store is closed and you wish to return/exchange an item, please first email us at shop@cancercouncilshop.org.au for further instructions.

We appreciate your understanding during these times and thank you for your continued support.