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COVID-19 and the Cancer Council Shop

Dear valued Cancer Council customers.

As the impacts of the Coronavirus (COVID-19) pandemic continue to evolve, we are working hard to protect the health and safety of our customers and staff, and ensure our retail services continue to operate as normal.

Online and Stores:

Online: Cancer Council online retail is open to take your order 24/7 and our staff are working hard to dispatch your items as fast as possible. We recommend upgrading your order to Express Post should you require your items within 5 business days.

Stores: As a result of Coronavirus, some of our Cancer Council stores have closed temporarily. Please click here to view the most up to date information regarding your local store.

Warehouse and staff: Our Cancer Council warehouse staff are familiar with hygiene practices and take regular breaks to wash their hands. They are practising physical distancing measures as per Government recommendations. Staff have been told not to come into work should they feel unwell.


The Federal Government has listed freight and logistics as essential services at this point. Cancer Council online retail will continue to operate as normal while monitoring the situation and taking on Government advice.


Cancer Council is monitoring the situation closely. We will continue to update this page as things change.


If your store is closed and you wish to return/exchange an item, please first email us at for further instructions.

We appreciate your understanding during these times and thank you for your continued support.