WE'RE HERE TO HELP
A: Click here to Register or up in the top right corner of our website. This will take you to a different screen, fill in your first and last name. Next enter a valid email address and password that you will remember. Then click on the create button and now you have
an account with Cancer Council online shop.
A: On our website look for where it says “Join our mailing list”. Enter your first and last name, valid email address and then click on the join button.
A: Open the email and click on the word “Unsubscribe” at the bottom of the email. This will unsubscribe you from our mailing list.
A: Yes, click here to view our store locator and hours. Cancer Council’s online shop and store locations offer a one-stop-shop for sun protection products. All profits from the sale of Cancer Council sun protection products sold in these stores.
A: We are unable to change a delivery address or edit an order once placed. Please be sure to check your delivery details prior to submitting your order.
A: There are serval reasons why this can happen, including incorrect delivery address at checkout, or not picking up your parcel from the post office in time.
A: Yes, all Cancer Council products have a one-year (12 months) warranty from the date of purchase. During this period, you can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown to you, or do not do what they are supposed to do.
Always retain your receipt for proof of purchase. If your find a fault with a product that has been purchased from the online store, please contact our Supporter Engagement team at email@example.com and ensure that the following information is included. *Note it may taken longer for our team to process your return if not all of your order details are present.
Preference for Exchange or Refund
Upon receipt of goods, we will investigate and may consult with the manufacturer for a final decision. Should the goods not be deemed as faulty and not be covered under the manufacturer’s 12-month guarantee, your warranty claim may be denied.
A: We offer $10 flat rate standard shipping within Australia, through Australia Post. This excludes oversized items. Tracking will be emailed to you when your order leaves our warehouse. Express post is available at checkout, click on the following link to view charges.
A: No, at the moment we do not offer international shipping.
A: Orders will be dispatched within business 1-3 business days. During busy sale periods and over Australian public holidays, you may experience minor delays in receiving your order.
A: Some items such as umbrellas may need to be sent separately due to the size and shape. This will not change the cost of your postage and handling which appear at checkout. Your Australia Post tracking information will show multiple items to track.
A: Free return postage will be provided for customers whose item(s) are deemed faulty, wrongly described, and covered under the manufacturers’ standard 12 months warranty.
A: We use Australia Post eParcel. An email and/or text message with tracking information will be sent to you once your order is on its way. You can track your order via Australia Post here.
A: Yes, within 30 days of purchase.
We can only accept returns for products purchased on the Cancer Council online store.
- We do not offer refunds for change of mind (including incorrect size) so please ensure you choose carefully and read the size guide.
- Items purchase from our retail outlets can only be returned to our physical stores.
- Please contact the store from where you purchase the item for your return.
- Clearance items are not eligible for returns.
A: A minimum order of $500 or more is required to qualify for a discount. Products that are under the discount umbrella are hats, sunglasses and sunscreen. Terms & Conditions apply.
- We require payment up front before shipment
- We take credit card or EFT Transfer via invoice
- Sunscreen need to be ordered in carton quantities
Please here to find out more.