FAQs

We are unable to change a delivery address or edit an order once placed. Please be sure to check your delivery details prior to submitting your order.

We offer $10 flat rate standard shipping within Australia. This excludes oversized items. Tracking will be emailed to you when your order leaves our warehouse. Express post is available at checkout and express orders will be prioritised.

No, at the moment we do not offer international shipping. Please check back in the future to see if this offer has changed.

Orders will be dispatched within1-3 business days. During busy sale periods and over Australian public holidays, you may experience minor delays in receiving your order.

Some items such as Umbrellas may need to be sent separately. This will not change the charges for postage and handling which appear at checkout. Your tracking link will show multiple items to track.

There are a few reasons why this can happen, including incorrect address at checkout, or not picking up your parcel from the collection point in time.

Please note, when the delivery address has been supplied incorrectly or the incorrect product is chosen, the cost of having the item(s) re-delivered will be charged to the customer.

Yes, we accept exchanges within 30days of the purchase date.

- We can only accept returns for products purchased on the Cancer Council online store. Please contact the store of purchase for your return.

- The online store is unable to accept store credits provided in a physical store.

- We do not offer refunds for change of mind (including incorrect size) so please ensure you choose carefully and read the size guide. All products have a 30 day exchange period.

- Clearance items are not eligible for returns.

To initiate a return please fill out and email this template to shop@cancercouncilshop.org.au

Name -
Order Number-
Items Returning-
Items requested for exchange –
Reason for return-

A member of our friendly Supporter Engagement team will reply within 1-2 business days and send you instructions to post it back to us.

You're required to cover the postage to ship your item back, but your exchange item/s will have free shipping.

Once your item/s arrive back in our warehouse, your exchange will be processed within 2-3 business days (except during peak periods)

If you received the incorrect items, an item is missing or if you have any other issues with your order, please fill out and email this template to shop@cancercouncilshop.org.au

Name -
Order Number -
Issue -

Please include an image of the issue if applicable.

Yes, all Cancer Council Products have a one-year (12 months) warranty from the date of purchase. During this period, you can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown to you, or do not do what they are supposed to do. You must let Cancer Council know of any fault once it has been detected.

To initiate a warranty return please fill out and email this template to shop@cancercouncilshop.org.au

Name -
Order Number -
Items Returning -
Preference for Exchange or Refund-

Please include a photo and description of the fault.

*Please note we can only accept returns for items purchased on the online store.

**Free return postage will be provided for customers whose item(s) are deemed faulty, wrongly described, and covered under the manufacturers’ standard 12 months warranty. Upon receipt of goods, we will investigate and may consult with the manufacturer for a final decision. Should the goods not be deemed as faulty and not be covered under the manufacturer’s 12-month
guarantee, your warranty claim may be refused.

***Please note that all online images are for illustration purposes only and colours may vary depending on your screen.

****Unless stated otherwise, any refund or exchange offered will be processed when goods have been returned and inspected by the Cancer Council team.

A link to download your invoice will be included in your shipping notification email, sent once your order leaves our warehouse.

If your shipping email does not include a link to view your invoice, please email us at shop@cancercouncilshop.org.au and make sure to include your order number and the email address used to place your order so we can send you the invoice.

Yes, we offer bulk discounts for sunscreen, hats, and sunglasses. Please email shop@cancercouncilshop.org.au for a quote. Terms and conditions:

· Our minimum order is $500

· We require payment up front before shipment

· We take credit card or EFT transfer via invoice

· Sunscreen needs to be ordered in carton quantities

As a not for profit we are unable to offer free products. We may be able to assist with your Cancer Council fundraiser in other ways or you may purchase bulk at a discount. Please email shop@cancercouncilshop.org.au so we can assess your requirements.

Sunscreen ingredients work in two ways: scattering and/or absorbing ultraviolet (UV) radiation to help stop it from reaching the skin. Some sunscreens utilise both absorbing and scattering ingredients.

SPF stands for Sun Protection Factor. SPF relates to the amount of time it takes for redness to appear on the skin compared to when no product is used at all. The test for SPF is done in a laboratory. It is essentially the measure of how much UV gets through the screen. The higher the number, the less UV passes through. Cancer Council recommends using sunscreen with an SPF of 50 or above.

To maximise the protective benefit of sunscreen, apply as directed and always
use in conjunction with other sun protection measures such as protective
clothing, hats, sunglasses, and shade.

Broad spectrum sunscreens offer protection from both UVA and UVB
rays, the two types of harmful UV radiation emitted by the sun. UVB is the
principal cause of sunburn, but both UVA and UVB contribute to increased skin cancer risk.

Sunscreen should be applied 20 minutes before exposure to UV in
order to create the intended protective barrier. It should be applied liberally
and evenly to clean and dry skin.
For an adult, the recommended application is 5mL (approximately one teaspoon) for each arm, leg, body front, body back and face (including neck and ears). That equates to a total of 35mL (approximately seven teaspoons) for a full body application. Sunscreen should always be reapplied at least every two hours, irrespective of the water resistance of the sunscreen. Swimming, sport, sweating and towel drying can reduce the effectiveness of the product, so sunscreen should always be reapplied after these activities.

The widespread use of sunscreen on babies under the age of six months in not generally recommended as they have very sensitive skin. You may wish to seek the advice of a doctor or pharmacist.

Cancer Council recommends:

· Keeping babies under 12 months away from direct sunlight as much as possible when UV levels are 3 or above, as their skin is more sensitive than adults'.

· Planning daily activities to ensure the baby is well protected from the sun and

·  Aiming to minimise time outside during the middle of the day during the summer period when UV levels are at their strongest.

· When this is not possible, ensuring that babies are protected from the sun by shade, protective clothing and a hat. Check the baby's clothing, hat and shade positioning regularly to ensure they continue to be well protected from UV.

The manufacture of sunscreens is strictly regulated by the Australian Government's Therapeutic Goods Administration. The TGA's sunscreen regulations are among the strictest in the world.

All batches of sunscreen are thoroughly tested to ensure that:
• they are safe
• the TGA-approved formula is adhered to
• the SPF claims on the bottle are exceeded, and
• that the quantity of approved active ingredients is present before they
are released to the public.

Yes. Using expired sunscreen is not recommended. Sunscreen testing is carried out to ensure the efficacy of sunscreen over a 3-year shelf life. If a sunscreen is past its used-by-date it should be disposed of safely and a new sunscreen purchased. Emulsifiers are commonly used in sunscreens to combine water-based and oil-based ingredients to ensure they are applied smoothly and evenly across the skin. Past its expiry, the oil and water ingredients within the sunscreen may start to separate, affecting the distribution of active ingredients across the skin and overall protection from UV radiation.

How to find the expiry:

Bottles/pump packs: Printed on the base of the bottle
Tubes: Printed in the crimp at the top of the tube
Eziclip: Printed on the flip-top cap
Roll-on: Printed on the bottom of the bottle or on the white part of the label .

If you cannot see an expiry date, you should not use the sunscreen, and contact Customer Service by calling the phone number on your sunscreen label.

Yes! Our sunscreens are proudly Australian made.

Our sunscreens are not tested on animals. Lab testing of SPF and water resistance is conducted on human volunteers as regulated by the TGA. The only animal
derived ingredient we use is Beeswax. This is commonly used in sunscreen formulations to achieve water resistance. Our face range does not include beeswax.

The UPF rating indicates how well the material blocks ultraviolet radiation from the sun, also known as solar ultraviolet radiation (UVR). The higher the UPF rating, the more solar UVR gets blocked by the material and the less exposure to solar UVR you will receive. The 2020 edition of the Australian standard for sun protective clothing has three UPF classifications depending on the amount of solar UVR blocked. All Cancer Council protective clothing and hats are tested and rated UPF50+ excellent protection.

Choose clothing that:
• Covers as much skin as possible, e.g. shirts with long sleeves and high necks/collars.
• Is made from close weave materials such as cotton, polyester/cotton and linen.
• If used for swimming, is made from materials such as lycra, which stays sun protective when wet.
• Is rated UPF50+

• Rinse immediately after use
• Do not leave wrapped wet in towel
• Line dry in shade without delay
• Please refer to label on garment for further care and washing instructions.

Sunscreen may stain clothing and swimwear. Orange-brown stains are common in areas containing hard water (high iron content in water) or households containing iron piping. To remove stains, we recommend using a laundry detergent that is designed to cut through oils and grease. A mild Citric Acid solution can also be used.

Excluding our swim shorts, our swimwear range is seasonal and will not be restocked once sold out so get in quick to avoid disappointment.

All sun protective hats sold by Cancer Council have been independently tested and have the maximum rating of UPF50+

Most of our hats have been designed with our fully adjustable ComfyFit, drawstring or velcro features, to help keep hats secure in mild winds.

A broad-brimmed, legionnaire or bucket style hat provides good protection for the face, nose, neck and ears, which are common sites for skin cancers. Caps and visors do not provide enough protection. Hats may not protect you from reflected UV radiation, so also wear sunglasses and sunscreen, long-sleeve clothing, sunscreen and seek shade.

Each hat has different care instructions, please check the product description or tag of each hat for more detail.

Yes, we have a range of infants, kids and adults swim hats made from chlorine resistant, quick dry fabric.

Travel friendly hats will be sent flat. Straw hats and hats that are not crushable will be sent in a box.

All adult Cancer Council sunglasses are fitted with category 3 polarised lenses. Category 3 lenses provide high protection against sunglare and good UV protection, in accordance with the Australian Standard AS/NZS 1067.2016.
All Cancer Council eyewear is independently tested by accredited laboratories, such as ORLAB, to ensure that the highest quality UV protection is offered to our customers. Sunglasses and a broad-brimmed hat worn together can reduce UV radiation exposure to the eyes by up to 98 per cent.
Some of our baby, toddlers and kids’ sunglasses are not polarised. This will be listed on the product description.

Please check the individual measurements listed under the product description. Please keep in mind that our age recommendations for baby, toddlers and kids’ sunglasses are an estimate only. All children grow at different rates, so we recommend measuring the sunglasses carefully. All Cancer Council products have a 30-day exchange period.

All Cancer council sunglasses come with a protective fabric sleeve. We recommend using this or another carry case when your sunglasses aren’t in use. We sell our popular sunglasses cleaning and repair kit to ensure you have the tools to keep your sunglasses clean and clear. The kit also includes an eyewear screwdriver so you can tighten the screws if the hinge becomes loose over time.

Yes, please see our store locator