Delivery delays may be experienced.
Please note, due to ongoing COVID-19 impacts and the effect on Australia Post, we are experiencing delivery delays.
Please bear with us as delays are currently to be expected. Thank you for your understanding and patience.

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Shipping Policy

Cancer Council will be shipping all online orders by express post for the price of standard post (no additional cost to you). No code required - just place an order and we will automatically upgrade it for you. Excludes larger items. Valid from 1st December to 13th December.

Cancer Council Shop delivers to anywhere within Australia. Orders will leave delivered within approximately 4 – 7 business days.

During busy sale periods and over Australian public holidays, you may experience minor delay in receiving your order(s).

Some items in your order may need to be sent separately. However, this will not change the charges for postage and handling which appear at checkout.

Please find below a table of our postage and handling fees:

Order Value

Standard AUD$

Express AUD$

Up to $30



$31 to $100



$101 to $250



$251 to $500



$501 to $1,000



$1,000 plus



We are unable to change or update a delivery address once an order has been processed and dispatched by our warehouse so please be sure to check your delivery details prior to submitting your order.

We use Australia Post eParcel. An email and/or text message with tracking information will be sent to you once your order is on its way.

You can track your order via Australia Post here.


Our retail team is available via   1300 354 144 from   Monday to Friday 9am – 5pm AEST.

Alternatively you can email us at and our retail team will contact you within 1-2 business days.