Returns and Exchanges
Online Store Terms and Conditions
This website is owned and operated by
Cancer Council Fulfilment
ABN 61 426 486 715
615 St Kilda Rd
Melbourne VIC 3004
Cancer Council Fulfilment is the business name and references to "we", "us" and/or "our" throughout www.cancercouncilshop.org.au ("the website")
1300 354 144
Return & Exchange
All Cancer Council Products have a one-year (12 months) warranty from the date of purchase. During this period, you can choose between a refund or exchange where goods are faulty, have been wrongly described, are different from a sample shown to you or do not do what they are supposed to do. You must let Cancer Council know of any fault once it has been detected. Please retain your receipt for proof of purchase, send us an email at firstname.lastname@example.org to notify us of your order/invoice number and intended return or exchange.
Free return postage will be awarded for customers who’s item(s) are deemed faulty, wrongly described and covered under the manufacturers’ standard 12 months warranty. Upon receipt of goods, we will investigate and consult with the manufacturer for a final decision. Should the goods not be deemed as faulty and not be covered under the manufacturers 12-month guarantee, the full cost of the postage will be deducted from the final amount credited to the customer.
Please note that all online images are for illustration purposes only and colours may vary depending on your screen.
Any refunds or exchange offered will be processed when goods have been returned and inspected by Cancer Council team.
Incorrect item(s) received
In the event an incorrect item has been received, we will replace the item with free return postage or provide a refund. Please email us at email@example.com to notify of your order/invoice number, the incorrect item received or missing items and intended replacement or refund.
Change of sizes or colours
In the event you need to change sizes or colors for the items bought online or over the phone, you are entitled to an exchange within 30 days provided you have your original proof of purchase, tags still attached, and the product needs to be in original selling condition. Please email us at firstname.lastname@example.org to notify of your order/invoice number and intended exchange. We can only consider an exchange once the good(s) have been returned and verified by Cancer Council staff.
Change of mind
Please choose carefully, as we do not provide refunds if you simply change your mind. An exchange will be given within 30 days of purchase where appropriate. The original receipt must be presented as proof of purchase. Packaging seals must remain unbroken, tags still attached, and the product needs to be in original selling condition. Please email us at email@example.com to notify of your order/invoice number and intended exchange. We can only consider an exchange once the good(s) have been returned and verified by Cancer Council team.
Returned items will be refunded or exchanged of the price at the time of purchase based on the invoice. All prices for items on sale are only valid during the sale period. Customer is required to make up the difference in price of any exchange.
Returning of goods
Cancer council is not responsible for any goods damaged or lost in transit.
Important Note: We reserve the right to assess the condition and age of all returned goods prior to offering a refund or exchange. This may result in the product being sent away for assessment. If the products are deemed not faulty, or have been damaged due to inappropriate use, a refund or exchange will be declined.
No returns or exchanges
Sunscreens, moisturisers and cosmetics
Due to health and hygiene reasons, sunscreen and cosmetics are not eligible for return once they have been delivered, regardless of being opened or not, unless deemed faulty or do not perform as manufacturer intended.
Cancer Council cannot offer refunds or exchanges on Entertainment Books. Please contact Entertainment Publications at firstname.lastname@example.org
Items purchased from the clearance section of the website are non-refundable and cannot be exchanged or returned. Clearance items are bought as is with any faults listed on items prior to purchase.
Products not purchased from Cancer Council online store
Cancer Council products bought from other retailers cannot be returned to Cancer Council Online Store. These items must be returned to the original store of purchase. In the event they are returned to us, cost to send the goods back will be charged to the customer.
Cancer Council Shop delivers Australia wide.
We aim to send out orders processed prior to 10am weekdays (excluding public holidays including those for the state of Victoria) on the same day. Busy periods such as Australian public holidays, special sales events, Easter and Christmas may result in minor delays.
We use Australia Post e-Parcel service. An email and/or text message with tracking information will be sent to you once your order is on its way.
Customers can choose between Standard and Express post Australia wide.
You can track your order via Australia Post here.
Once the product has been dispatched, Cancer Council is no longer responsible for any delays, loss or damage to the parcels.
Some items in your order may need to be sent separately, however, this will not change the charges for postage and handling which appear at checkout.
Please find below a table of our postage and handling fees:
Up to $30
$31 to $100
$101 to $250
$251 to $500
$501 to $1,000
Change order details
Please place your order carefully as we are unable to change or update a delivery address or products once an order has been processed, so please be sure to check your delivery and product details prior to submitting your order.
When the delivery address has been supplied incorrectly or the incorrect product is chosen, the cost of having the item(s) re-delivered will be charged to the customer. Please email us at email@example.com for further instructions.
Products and Specification
Features and specification of products described or depicted on the website, are subject to change without notice.
All images are for illustration purposes only and may vary from the product received.
Size of each product on this website are not shown in their actual size.
Prices & GST
All of our prices are in Australian Dollars (AUD). Prices are subject to change without notice.
GST is included in all eligible products, however once an item which attracts GST is purchased, GST will apply to the whole of the postage and handling.
Cancer Council currently only accepts Mastercard, VISA and PayPal for online payments. All payments must be finalised prior to delivery of goods.
Cancer Council does not accept cheque, cash or vouchers for online payments. If you wish to use one of these payment methods, please visit us in one of our physical stores. https://www.cancercouncilshop.org.au/about/store-locations
When providing feedback, please let us know the following information:
- Your Name and Email Address
- Brief description of the issue and date of purchase (if applicable)
- Order Number, Product name and serial number (if applicable)/>
The Collection Statement
At Cancer Council Victoria your privacy is important to us.
Cancer Council Victoria is collecting your personal information to process your order. Your personal information may be disclosed to our service providers and other Cancer Council partners in your location (for example, if you are in New South Wales, your information may be disclosed to Cancer Council NSW). If you choose not to provide your personal information or do not agree to our use and disclosure of your personal information, we will be unable to fulfil your order.
Your personal information may also be used to inform you about other Cancer Council products and services, fundraising and events, and to invite you to participate in marketing campaigns and quality improvement initiatives and surveys. This may involve your personal information being disclosed to our service providers, including those located overseas.
You may ask Cancer Council Victoria at any time to stop sending you the above-mentioned communications by contacting us on 13 11 20. If the communications are being sent to you by the Cancer Council partner in your location, you may contact that Cancer Council partner to ask them to stop sending you these communications.
If you have any questions or feedback, please call our Retail Services team on 1300 354 144 between 9am-5pm, Monday-Friday (AEST) or email us at firstname.lastname@example.org. Our team aims to respond to your inquiry within 24 business hours.