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Postage & Handling

Postage and Handling within Australia

Postage and handling fees incurred depend on the amount you spend. All orders are fulfilled from Melbourne, Australia. We endeavour to dispatch orders which are in stock within two business days of receiving confirmation of payment.

We use Australia Post to deliver our products. Cancer Council Retail Services has no control over the performance of Australia Post or any other company which we may use to deliver our goods.

Please allow up to 14 days for delivery. If you do not receive your goods after 14 days from date of purchase, please do not hesitate to contact us at with your full name and  invoice number. We then can provide you with the tracking number which you can use to locate your parcel through Australia Post. 


Order Value


Up to $30


$31 to $100


$101 to $250


$251 to $500


$501 to $1,000


$1,000 plus



Postage and Handling Overseas

Shipping cost is calculated by weight. Duties and taxes, including goods and services tax (GST) and value added tax (VAT), may be assessed on the contents of the shipment. Any such charges will be billed to the recipient. Please seek advice from the customs of your country before purchase.

Please note that there are restriction on some products and cannot be shipped to international destination.



We use only regular international services and unfortunately do not offer tracking services on overseas orders. Therefore if an order is lost in transit we will not be in a position to refund the cost of the order.

Typically delivery time takes up to 4 working weeks, shipping to some countries may take longer timeframe. With this method of shipping unfortunately there is no delivery guarantee and if an order is lost in transit, we will not be in a position to refund the cost of the order.




Up to 250g


250g to 500g


500g to 750g


750g to 1kg


1kg to 1.25kg


1.25kg to 1.5kg


1.5kg to 1.75kg


1.75kg to 2kg


Extra 500g or
part thereof