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Shipping Policy

Cancer Council Shop delivers to anywhere within Australia. Orders will leave delivered within approximately 4 – 7 business days.

During busy sale periods and over Australian public holidays, you may experience minor delay in receiving your order(s).

Some items in your order may need to be sent separately. However, this will not change the charges for postage and handling which appear at checkout.

Please find below a table of our postage and handling fees:

Order Value

AUD$

Up to $30

$8.50

$31 to $100

$10.00

$101 to $250

$15.50

$251 to $500

$18.50

$501 to $1,000

$25.00

$1,000 plus

$32.00

We are unable to change or update a delivery address once an order has been processed and dispatched by our warehouse so please be sure to check your delivery details prior to submitting your order.

We use Australia Post eParcel. An email and/or text message with tracking information will be sent to you once your order is on its way.

You can track your order via Australia Post  here.

CUSTOMER SERVICE HOURS

Our retail team is available via  1300 354 144 from  Monday to Friday 9am – 5pm AEST.

Alternatively you can email us at shop@cancercouncilshop.org.au and our retail team will contact you within 1-2 business days.